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Expert in Customer Relations Management

Amadou Bachirou Diop

Bachir is an expert in Customer Relations Management with more than fifteen (15) years of experience working and managing onsite and offshore call centers. He graduated in Economics from Dakar Bourguiba University majoring in Banking, Finance & Insurance. Bachir is an expert in Customer Relations Management with more than fifteen (15) years of experience working and managing onsite and offshore call centers. He graduated in Economics from Dakar Bourguiba University majoring in Banking, Finance & Insurance.

Experience & Activities

Before joining WeSayWeDo, Amadou worked with Meetings Group as their customer relations manager. He was the head of statistical planning at Phone Group and while working with Premium Center Contact International (PCCI) group, he took on several roles which included the Sales Manager, Production Manager, and Project Manager roles.

During these missions, Amadou participated in among other things, the first outsourcing of the Sonatel group’s customer service and the management of the implementation of the OAP PCCI ORANGE France Premium project, entrusted with ensuring that necessary resources and tools are available to the project teams to deliver on the project efficiently and consistently.

Amadou possesses excellent functional skills in

  • Customer relationship and commercial transaction management,
  • Management of outcome indicators and skills development,
  • Team Management and Planning,
  • Consulting, management, and client recruitment techniques.